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OU Health Virtual Visit FAQs

What is a virtual visit?

A virtual visit is a face-to-face encounter with a physician or specialist through a smart phone, tablet or personal computer. Virtual visits allow patients to receive care from the comfort of their homes. Providers will be able to check how you are doing, diagnose any problems you have and prescribe treatment through video. Videos are not recorded or saved, and are HIPAA compliant.

Who are the doctors performing the virtual visits?

Virtual visits are available across OU Health Physicians providers. As the largest physician group in Oklahoma offering virtual visits, you are able to connect with the expert you need through the convenience of an online visit. To check if your physician is available for a virtual visit, please call your clinic.

If follow-up care is needed in person, you will be able to continue your care with the same physician.

How do I schedule a virtual visit with one of my existing doctors?

To schedule a visit, please contact the specific clinic and request a virtual visit.

What if I don’t have an OU Health Physicians but would like to establish care with one/How can I set up a new patient appointment?

If you are not currently an OU Health patient, please contact the clinic you are interested in visiting and let them know you are a new patient requesting a virtual visit. You can explore all OU Health services or find an OU Health Physician.

How do I sign into my appointment?

For more information on instructions for accessing OU Health Virtual Visits, go to our instructions page. If you need technical help, please call (877) 827-6959.

How much does a virtual visit cost?

Virtual visits are billed to your insurance plan similar to a regular in-office visit. Benefit coverage varies by insurance. There is not a copay or fee required to start a video visit. We will collect your insurance information and you may have a balance after the claim is processed. Most insurance plans cover virtual visits; check with your insurance provider if you have any questions.

Can I get my prescription refilled through a virtual visit appointment?

Yes, if your provider determines that a prescription is required, the provider will be able to electronically submit the prescription information directly to your pharmacy. There may be situations where your physician may need lab work for any medication refills and will discuss that with you on an individual basis.

What hours are virtual visits available?

Virtual visits are available Monday through Friday from 8 a.m. to 5 p.m., pending physician availability.

What equipment do I need to be able to have a virtual visit?

To have a virtual visit, you will need either a smart phone, tablet or personal computer with a web camera. Your device needs to be connected to the internet and/or have a strong Wi-Fi signal. You will also need either headphones or working speakers to conduct the visit.

Is virtual visit secure?

Yes, virtual visits are done through a HIPPA-compliant platform.

I don’t have access to a smart phone or a computer. What options do I have to visit with my provider outside of the clinic?

You may contact your physician’s office to discuss setting up a phone call with your physician.

Do you have a question that was not answered here?

Please contact (877) 827-6959.

I am experiencing an emergency. Is the virtual visit for me?

If you are having an emergency, please call 9-1-1 for immediate care.